Delivery and Returns



Delivery

Once you have placed your order with us, you will receive email confirmation of the order. We will also notify you by email once the item has been dispatched and a tracking reference will be provided. Please contact us if you have any questions about your order.

We aim to deliver most items within 7-10 working days. If there are any unforeseen delays to the delivery we will notify you by email.

Furniture items marked with a ֎ are bespoke items which are made to order and these are delivered by in house couriers which may sometimes take longer to deliver as they ensure that the items are cared for during the journey to your home. In some instances, minimal assembly of the items may be required. The team are required to bring the item in to your home but are not required to carry it upstairs. You can ask them to do this for you but it is entirely at their discretion and not an obligation of the service. They do not leave items at 3rd party premises or outside premises and a signature is always required.

 

Returns Policy

 

Change of mind

We hope that you are satisfied with your purchase but we are aware that at times you may want to return an item if you have changed your mind.

We have a 14-day return policy for unwanted items, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging in a re-saleable condition.

Please note that delivery charges will not be refunded.

 

To start a return, you can contact us directly at paradisuscollections@gmail.com OR the contact us page stating your order details and contact details.

If your return is accepted, we will provide you details on how to return the product back to us. The Items sent back to us without first requesting a return will not be accepted.

The buyer is responsible for the cost of returning the unwanted product and we recommend a recorded delivery to ensure safe return of the item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at paradisuscollections@gmail.com.

Large, oversized items may require a courier for return. If you would like us to arrange a courier to collect the item from your address please get in contact with us to see if this can be arranged for you. The cost of the courier will then be deducted from the refund.

Exceptions

Unfortunately, we cannot accept returns on sale items or gift cards.

Items marked with a ֎ are made to order and therefore are not eligible for a refund if you have changed your mind. These items be can exchanged for another item from the store marked with a ֎ up-to the value of the item being returned.

In order for the exchange to take place, the unwanted items must be successfully returned first and then the item selected for exchange will be dispatched for delivery.

If the product selected for exchange has a value higher than the product being returned then you will be required to pay the difference before the item is dispatched.

In the case that you are unable to select an item for exchange immediately, a virtual credit note will be issued via email upon successful return of the unwanted product. This will be valid for 60 days from issue for use only on products marked with a ֎.  

You can always contact us for any questions or queries at paradisuscollections@gmail.com. Or by going to the ‘Contact us’ page.

 

Faulty or Damaged items

In the unfortunate event that you find that the delivered item is faulty or damaged we are happy to discuss for a refund or replacement dependent on the nature of the return.

Once you receive your order please inspect and contact us immediately if the item is damaged, faulty or if you have received the wrong item so that we can evaluate the issue.

Please note that faulty or damaged items must be reported to us within 24 hours of receipt of the delivered goods. Where appropriate please send images or evidence of the damage or fault so that this can be reviewed before a decision can be made.

Once accepted, you will receive information on how to return the item. Returns due to faulty/damaged items are free of charge.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Have any other questions?

Head over to the Frequently Asked Questions (FAQs) page for help and guidance. If what you are looking for is not on that page please send us a message through the ‘Contact Us’ page and we will do our best to assist you.